Emergency Room
What’s happening with your site?
Pick the symptom that matches what you see. Each one gives you the first three things to try, then the field guides that fix it.
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S-01
My site is down
Not loading at all, or a server error like 500, 502 or 503.
See the first moves -
S-02
WordPress shows an error
A critical error, a white screen, a database error or a login loop.
See the first moves -
S-03
I think I was hacked
Spam pages, strange admin users, redirects to other sites or files you did not add.
See the first moves -
S-04
SSL isn’t working
“Not secure” warnings, an expired certificate or a certificate error page.
See the first moves -
S-05
My site is very slow
Pages take several seconds to load, or the admin area crawls.
See the first moves -
S-06
Redirects are wrong
ERR_TOO_MANY_REDIRECTS, pages sending you to the wrong address, or a loop.
See the first moves -
S-07
Email stopped working
Mail not arriving, not sending or going to spam, often after a DNS or host change.
See the first moves -
S-08
My site looks broken
The layout is a mess, styles are missing or buttons and menus do not work.
See the first moves -
S-09
My traffic dropped or I vanished from Google
Search clicks fell sharply, pages left the index, or the site no longer shows in Google.
See the first moves -
S-10
My store or checkout is broken
Checkout errors, payments failing, orders stuck in pending or carts that empty.
See the first moves -
S-11
Forms are broken or full of spam
Spam floods, CAPTCHA errors, forms that fail on submit, or entries with no email.
See the first moves -
S-12
I’m locked out or lost access
Locked out of WordPress, the hosting panel, the registrar or email, or a former developer has the logins.
See the first moves -
S-13
I got a scary email or notice about my site
A suspension notice, a vulnerability report, a legal or copyright letter, a renewal invoice or a Search Console alert.
See the first moves -
S-14
An update broke my site
A critical error, a blank page, a broken layout or a store that stopped working right after an update.
See the first moves -
S-15
I deleted something or need to undo a change
A page, post, image, menu or plugin was deleted or overwritten, and you want the old version back.
See the first moves -
S-16
Visitors see a warning before my site
A red Deceptive site page, a certificate error, Not secure, an antivirus block or a fake Verify you are human box.
See the first moves
Not sure what’s wrong?
Run a quick health check.
It checks DNS, the server response, redirects and the SSL certificate from the outside, and points you to the right fix.
We check your site from the outside, the way visitors see it. We keep a simple log of sites checked to keep this tool working well. Privacy policy.
Need more than the basics? Open the full checkup for hosting, email, WordPress and more.