Accessibility statement

Last updated: November 6, 2026

People reach this website when something has gone wrong and they need help quickly. It should work for everyone, including people who use screen readers, keyboards, voice control, zoom or high-contrast settings.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we do

• Text and interface colors meet WCAG contrast ratios, and color is never the only way information is shown.
• Every feature works with a keyboard, with a visible focus outline.
• Pages use real headings, landmarks and labels so screen readers can navigate them.
• Text is at least 16 pixels and the layout works when zoomed to 200 percent and on small phones.
• Animation is subtle and switches off when your device asks for reduced motion.
• Health check results are announced to screen readers when they appear.
• Checklists are designed to print clearly on black and white printers.

How we test

We check pages with automated tools and by hand: keyboard-only use, screen reader spot checks, zoom and small screens. Automated tools cannot catch everything, so we also rely on feedback.

Known limitations

Some older content may not yet meet every guideline. Downloadable PDF checklists are simple single-page documents; if you need a checklist in another format, ask and we will send it.

Tell us about a barrier

If something on this site does not work for you, use our contact page and tell us the page and what happened. We aim to reply within five business days.